PRIVACY POLICY
Last updated June 01, 2026
This Privacy Notice for Simple Smart AI, Inc. (doing business as Simple AI ) (
- Visit our website
at https://www.simplesmartai.io or any website of ours that links to this Privacy Notice
- Use
Simple AI Solutions .Simple Smart AI builds practical AI agent ecosystems for small businesses, mass affluent households, and high net worth individuals. The service includes personalized AI executive assistants and operational agents that handle calendar orchestration, client communications, meeting prep, household coordination, financial administration, and family logistics. The service may include voice-enabled AI assistants that take phone calls, send SMS messages, and send emails on behalf of authorized users. Customer data collected includes name, phone number, email address, voice recordings, call transcripts, and contact preferences. No data is sold or shared with third parties for marketing.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.[email protected] .
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered
Do we collect any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which
How do we keep your information safe? We have adequate
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
job titles
contact preferences
contact or authentication data
voice recordings
call transcripts
calendar event details
meeting notes
Sensitive Information.
biometric data
health data
voice recordings of phone calls
audio transcriptions
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information : such as your Internet Protocol (IP) address and/or browser and device characteristics : is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Voice recordings of phone calls .Audio recordings of inbound and outbound phone calls handled by our AI assistant. Recordings are used to verify call accuracy, train the assistant on user preferences, generate written transcripts, and resolve disputes about commitments made during a call. Recordings are stored in encrypted cloud storage and retained only as long as necessary for these purposes.
AI-generated call transcripts and summaries .Written transcripts and AI-generated summaries derived from voice recordings, including caller name, topic, action items, urgency, and outcomes. Used to log calls, surface follow-up tasks, and provide the user with a searchable record of conversations the assistant has handled on their behalf.
Call metadata (duration, timestamps, caller phone number) .Non-content metadata associated with each phone call, including caller phone number (caller ID), call start and end timestamps, total duration, call direction (inbound or outbound), assistant identifier, and outcome status. Used for service operation, billing, audit logs, and identifying repeat callers in the user's contact tier list.
Service execution logs (Make.com, Vapi, Twilio) .Technical logs from third-party platforms used to operate the service, including Make.com workflow execution traces, Vapi voice assistant logs, and Twilio call detail records. These logs contain timestamps, request and response payloads, error codes, and tool invocations. Used for debugging, security monitoring, performance optimization, and incident response.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners,In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers,
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
[email protected] , +1-844-966-2026 ,
When you call our assistant phone number or interact with our assistant via SMS or email, you understand and consent that your call may be recorded, transcribed, and processed by an artificial intelligence system before any response is generated. The recording and transcript may be stored, reviewed, and used to operate the service, generate written summaries of conversations, and improve service quality. You may decline to be recorded by ending the call.
The assistant may take actions on behalf of the authorized user it serves, including but not limited to sending email replies, sending SMS messages, scheduling and modifying calendar events, and placing orders or reservations with third-party vendors. Actions taken by the assistant on behalf of the authorized user are governed by the user's written or verbal instructions and authorization, not by the caller's instructions, unless explicitly delegated by the authorized user. The assistant does not bind the authorized user to commitments outside the scope of the user's instructions.
Simple Smart AI, Inc. operates AI assistant services that may send SMS text messages on behalf of authorized users. The following terms govern all SMS communications sent from numbers registered to Simple Smart AI, Inc. or its sole proprietor service "Cammy EA."
13.1 Categories of Messages. Messages sent are transactional and conversational only. Categories include appointment confirmations, calendar invitations, meeting reminders, follow-ups on action items committed to during AI-handled calls, briefing summaries, urgent inbox flags, task confirmations, and one-to-one replies from the AI assistant to a recipient who initiated contact. We do not send marketing, promotional, or advertising SMS messages.
13.2 How Consent Is Obtained. A recipient may receive SMS only after one of the following consent events: (a) the recipient initiates contact with the AI assistant by calling or texting one of our registered numbers, which constitutes consent to receive a reply; (b) the authorized user (the customer who controls the assistant) provides explicit verbal or written confirmation that the recipient has agreed to receive SMS communications from the assistant on the user behalf, logged with timestamp and source. We do not operate a public web form for SMS opt-in.
13.3 No Sale or Sharing of Consent. We do not share, sell, or rent SMS opt-in consent, mobile phone numbers, or any related consent records with any third party for any purpose, including marketing. Consent data is used solely to operate the assistant service and comply with carrier and regulatory requirements.
13.4 Message Frequency. Frequency varies and depends on the user calendar, call activity, and ongoing commitments. Typical recipients receive between zero and ten messages per week.
13.5 Opt-Out. Recipients may reply STOP at any time to any message from Simple AI. STOP is honored immediately and the recipient is permanently removed from the contact list. Aliases including STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT are also honored. After processing a STOP request, the recipient will receive one final confirmation message and then no further SMS messages, unless the recipient subsequently re-initiates contact.
13.6 Help. Recipients may reply HELP, INFO, or SUPPORT for assistance. The automated reply will provide our support email ([email protected]) and a link to this Privacy Policy.
13.7 Carriers and Costs. Message and data rates may be charged by the recipient mobile carrier. Carriers are not liable for delayed or undelivered messages.
13.8 Data Retention. SMS content, recipient phone numbers, opt-in timestamps, and opt-out records are stored only for service operation, compliance, and audit. They are encrypted at rest and not used for any purpose other than operating the assistant service and complying with carrier and regulatory requirements.
13.9 Contact for SMS Privacy. Email [email protected] with any question about SMS data handling.
The assistant uses third-party AI infrastructure to operate, including but not limited to Vapi for voice orchestration, OpenAI and Anthropic for natural language processing, Deepgram and Amazon Polly for speech recognition and synthesis, Twilio for telephony and SMS delivery, Make.com for workflow automation, and Google and Microsoft for email, calendar, and storage services. Your call audio, transcripts, contact details, and message content may be transmitted to these providers solely for the purpose of operating the service. Each provider is bound by its own data processing agreement and is permitted to use the data only as necessary to deliver the contracted service to us.
We do not sell your personal information for monetary or other valuable consideration. We do not share your personal information for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act and similar state laws. Operational disclosures to service providers are necessary to operate the assistant and are governed by data processing agreements that prohibit those providers from using your data for advertising or for any purpose other than delivering the contracted service to us.
To request access to, correction of, or deletion of your personal information, including any voice recordings, transcripts, or contact records held by the service, contact us at the email address or toll-free number provided in this policy. We will honor verifiable requests within the timeframes required by applicable law, typically forty-five days under the California Consumer Privacy Act, with one possible extension where permitted. You may also exercise your rights to opt out of automated decision-making by the assistant, and to limit the use of your sensitive personal information including voice recordings, by contacting us using the same methods.
[email protected] ,+1-844-966-2026 ,
Simple Smart AI, Inc. 475 Brookline St Newton MA 02459 United States
have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To operate AI voice assistant services .To process voice recordings, generate transcripts, route calls to appropriate workflows, and execute tool calls (such as sending emails, scheduling events, and placing orders) on behalf of authorized users.
To maintain caller tier and contact lists .To recognize repeat callers, route calls based on relationship priority, and personalize the assistant's behavior for known contacts who have consented to interact with the service.
To send transactional SMS and email communications .To send confirmations, reminders, follow-ups, and transactional updates via SMS and email to recipients who have consented to receive such messages, either by initiating contact with the assistant or by being added to the user's authorized contact list.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
The
AI Platforms
Cloud Computing Services
Communication & Collaboration Tools
Data Storage Service Providers
- Order
Fulfillment Service Providers
Payment Processors
Performance Monitoring Tools
User Account Registration & Authentication Services
Website Hosting Service Providers
Voice Telephony Service Providers
AI Voice Assistant Platforms
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively,
Use of AI Technologies
We provide the AI Products through third-party service providers (OpenAI Anthropic Gemini Amazon Web Services (AWS) AI
Our AI Products
Our AI Products are designed for the following functions:
Conversational AI / Chatbot
Speech recognition / Voice processing
Text generation
Personal assistant / Virtual assistant
Automated decision-making
Content moderation
Speech synthesis
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
Tell users they can opt out. This is required under CCPA/CPRA for automated decision-making and aligns with A2P 10DLC requirements. The exact opt-out language Termly generates will say something like "you may decline to use AI features by contacting us at [email protected]" : fine.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary toWe will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).we retain personal information for as long as necessary to provide the services and for the periods listed below. after these periods, data is deleted or anonymized. - voice recordings: 90 days, unless required longer for dispute resolution - call transcripts and summaries: 12 months - call metadata (timestamps, caller id, duration): 24 months - contact list information (names, phone numbers, email addresses): retained while the contact remains active in the user's tier list, plus 12 months after removal - sms and email message logs: 24 months - service execution logs: 90 days - account and billing records: 7 years (tax and legal compliance) - information collected for legal or fraud-prevention purposes: as long as required by applicable law
When we have no ongoing legitimate business need to process your personal information, we will either delete or
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system ofWe have implemented appropriate and reasonable technical and
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market toWe do not knowingly collect, solicit data from, or market to children under 18 years of age[email protected]
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
If you have questions or comments about your privacy rights, you may email us at [email protected] .
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section| Category | Examples | Collected |
|---|---|---|
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | ||
Transaction information, purchase history, financial details, and payment information | ||
Fingerprints and voiceprints | ||
Browsing history, search history, online | ||
Device location | ||
Images and audio, video or call recordings created in connection with our business activities | ||
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | ||
Student records and directory information | ||
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | ||
We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
As long as the user has an account with us
- Category B -
As long as the user has an account with us
- Category
E - As long as the user has an account with us
- Category
H - As long as the user has an account with us
- Category
K - As long as the user has an account with us
- Category
L - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section,
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
- Category A. Identifiers
- Category B. Personal information as defined in the California Customer Records law
- Category
E . Biometric information
- Category
H . Audio, electronic, visual, and similar information
- Category
K . Inferences drawn from collected personal information
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising
(or sharing as defined under California’s privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( "profiling" )
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in
California, Delaware, and Maryland )
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in
Minnesota and Oregon )
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
- Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in
Connecticut and Minnesota )
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)
How to Exercise Your Rights
To exercise these rights, you can contact usUnder certain US state data protection laws, you can designate an
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.If you submit the request through an [email protected] California
California Civil Code Section 1798.83, also known as the
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us atCalifornia
California Civil Code Section 1798.83, also known as the 11. AI VOICE ASSISTANT : RECORDING AND TRANSCRIPTION NOTICE
12. AUTHORITY OF THE AI ASSISTANT : ACTIONS TAKEN ON BEHALF OF AUTHORIZED USERS
13. SMS MESSAGING CONSENT AND OPT-OUT
13.1 Categories of Messages. Messages sent are transactional and conversational only. Categories include appointment confirmations, calendar invitations, meeting reminders, follow-ups on action items committed to during AI-handled calls, briefing summaries, urgent inbox flags, task confirmations, and one-to-one replies from the AI assistant to a recipient who initiated contact. We do not send marketing, promotional, or advertising SMS messages.
13.2 How Consent Is Obtained. A recipient may receive SMS only after one of the following consent events: (a) the recipient initiates contact with the AI assistant by calling or texting one of our registered numbers, which constitutes consent to receive a reply; (b) the authorized user (the customer who controls the assistant) provides explicit verbal or written confirmation that the recipient has agreed to receive SMS communications from the assistant on the user behalf, logged with timestamp and source. We do not operate a public web form for SMS opt-in.
13.3 No Sale or Sharing of Consent. We do not share, sell, or rent SMS opt-in consent, mobile phone numbers, or any related consent records with any third party for any purpose, including marketing. Consent data is used solely to operate the assistant service and comply with carrier and regulatory requirements.
13.4 Message Frequency. Frequency varies and depends on the user calendar, call activity, and ongoing commitments. Typical recipients receive between zero and ten messages per week.
13.5 Opt-Out. Recipients may reply STOP at any time to any message from Simple AI. STOP is honored immediately and the recipient is permanently removed from the contact list. Aliases including STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT are also honored. After processing a STOP request, the recipient will receive one final confirmation message and then no further SMS messages, unless the recipient subsequently re-initiates contact.
13.6 Help. Recipients may reply HELP, INFO, or SUPPORT for assistance. The automated reply will provide our support email ([email protected]) and a link to this Privacy Policy.
13.7 Carriers and Costs. Message and data rates may be charged by the recipient mobile carrier. Carriers are not liable for delayed or undelivered messages.
13.8 Data Retention. SMS content, recipient phone numbers, opt-in timestamps, and opt-out records are stored only for service operation, compliance, and audit. They are encrypted at rest and not used for any purpose other than operating the assistant service and complying with carrier and regulatory requirements.
13.9 Contact for SMS Privacy. Email [email protected] with any question about SMS data handling.
14. THIRD-PARTY AI AND TELEPHONY INFRASTRUCTURE
15. NO SALE OR SHARING FOR CROSS-CONTEXT BEHAVIORAL ADVERTISING
16. ACCESS, CORRECTION, AND DELETION REQUESTS
17. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this Privacy Notice from time to time. The updated version will be indicated by an updated
18. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you mayData Protection Officer
19. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
This Privacy Policy was created using Termly's Privacy Policy Generator